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These terms set out the rules that apply when you open and use your jea99 account — including how your wallet, transactions and account access are handled. Access to jea99 depends on your local law and eligible region; review these terms before you proceed.
By accessing your jea99 account, you confirm that you have read and accept these terms in full. They apply to every action you take on the platform — browsing the lobby, placing activity in game rooms, and moving funds through your account wallet. Where you use a local payment method such as bKash, Nagad or Rocket to add or withdraw funds, the transaction is also subject to the conditions of that payment provider alongside these terms. We may revise these terms from time to time. When we do, the updated version will appear on this page with a clear note at the top. Continuing to use your account after a revision means you accept the updated terms. If you disagree with any revision, stop using the account and contact support before proceeding. Your account is personal and non-transferable. You may not open more than one account, share access with another person, or use the account on behalf of a third party. Eligibility to hold an account depends entirely on local law and the eligible regions we serve at the time you register. We do not override local restrictions.
Login, registration, identity verification and account suspension decisions are fully within the scope of these terms. We apply them consistently across all account types and access devices, including mobile browsers used in Bangladesh.
Adding funds via bKash, Nagad or Rocket and withdrawing to those wallets are covered here. The transaction limits and processing conditions are shown in your account at the time you initiate the transfer — these terms govern our side of that process.
Game rooms, lobby layout, promotional notices and any text published on jea99 fall within our content terms. We retain the right to change, remove or restrict any content at any time without prior notice to you individually.
Game studios such as Pragmatic Play, PG Soft and Joker supply game content independently. Their individual game rules apply inside each title. We are not liable for third-party service decisions, and these terms do not override a studio's own mechanics or fairness conditions.
You have several practical rights connected to your jea99 account, and this section explains where to exercise them. To review your transaction history — including bKash, Nagad and Rocket movements — open the wallet section of your account. Every completed transaction is logged there with its status and reference. If you believe any account detail is recorded incorrectly, you can request a correction by contacting support with your account ID and the specific detail you want changed. We will review the request and respond through the same channel. Raising a formal question about how these terms apply to your situation is also straightforward: send it in writing via live chat or email so there is a clear record on both sides. We do not accept verbal-only disputes as formal submissions. Your right to close the account sits with you at any time — contact support to initiate that process. Note that closing an account does not automatically cancel a pending transaction; outstanding wallet movements follow their normal flow until settled.
Open the wallet tab in your signed-in account to see a full log of bKash, Nagad and Rocket movements, their status and reference codes.
Contact support with your account ID and the specific field you want updated. We verify the request before making any change to your registered details.
Submit your question in writing via live chat or email. Written submissions create a clear record and allow us to respond with a documented answer rather than an informal reply.
You may close your account at any time by contacting support. Pending wallet transactions settle normally before the account is fully deactivated — no funds are forfeited by the closure itself.
If any part of these terms is unclear or you need to raise a specific account matter, use the contact paths below. We respond through the same channel you use, so choose whichever suits the urgency and detail of your question.
Open the chat widget on any page of the site while signed in to your account. Use this for account-specific questions where you need a documented thread for your records.
Send a written query to the support address listed in your account's help section. Include your account ID and the relevant transaction reference or terms clause for a faster response.
The help section in your signed-in account covers common terms questions, wallet steps for bKash, Nagad and Rocket, and the process for submitting a formal written dispute.
We apply these terms consistently across all accounts and do not make exceptions based on account activity level or payment method. Here is how we handle the four areas that matter most to your account.
Account data — including wallet details linked to bKash, Nagad or Rocket — is held only for the purpose of running your account. We do not sell or share personal data with unrelated third parties. Retention follows the period required to settle any open transactions or disputes.
We use session cookies to keep your account login active across pages and to remember your lobby position. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how your account loads on mobile.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your consent, contact support immediately via live chat so we can review the session log and take the appropriate steps.
To request a formal review of how a specific clause applies to your account, submit a written request through email support with your account ID. We will acknowledge the request and respond within the timeframe shown in your account's help section.
These are the questions we hear most often about how the jea99 terms work in practice. If your question is not here, reach out through live chat or email support with your account ID.
Yes. Every wallet transaction — whether you are adding or withdrawing funds via bKash, Nagad or Rocket — is covered by these terms on our side. The payment provider's own conditions apply separately to their part of the transfer.
We post the revised version on this page with a clear update notice. Continuing to use your account after the update takes effect means you accept the revised terms. If you disagree, contact support before using the account further.
No. These terms allow one account per person. Opening duplicate accounts is a breach of the terms and may result in all linked accounts being suspended pending a review. Contact support if you believe an error has created a duplicate on your details.
Submit a written dispute via email support with your account ID, the specific clause you are querying and the relevant transaction or event reference. Written submissions create a clear record that we can respond to with a documented answer.
Yes. Your ability to access and use the account depends on local law and the eligible regions we serve. We do not override local legal restrictions. Review your local rules before registering or depositing.
Contact support through live chat or email to start the closure process. Any wallet transactions that are already in progress — including bKash or Nagad movements — will complete their normal flow before the account is fully deactivated.