jea99 Privacy Policy: How We Handle Your Information
jea99 collects and uses your account data only to operate the lobby, process wallet transactions via bKash, Nagad or Rocket, and respond to your support requests. This policy sets out exactly what we collect, why we hold it, and what choices you have — access to our platform depends on your local law and eligible regions.
Account data handled directly by jea99
Wallet activity: bKash, Nagad, Rocket
No third-party data sales
Contact us to review or correct your records
POLICY AT A GLANCE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the details you provide during registration — your name, email address, mobile number and any payment identifiers linked to bKash, Nagad or Rocket. We also record transaction references for deposits and withdrawals so your account wallet stays accurate and disputes can be resolved clearly. Session and device data — such as your browser type, screen size and approximate region — is gathered automatically when you access the lobby. This helps us serve pages that load correctly on your device and flag unusual account activity. We do not sell, rent or share your personal data with advertisers. Where we work with third-party service providers to deliver platform functions, those parties are bound to handle your data only for the specific task we have engaged them for. Data linked to your payment method is used solely to process the transaction you initiate. Any request to correct, review or delete account data can be directed to our support team using the contact routes published on this site. Availability of our services and the scope of data rights we can fulfill depend on your local law and the eligible regions we operate in.
bKash
Transaction references from bKash deposits and withdrawals are stored in your account ledger for dispute resolution and wallet reconciliation only.
Nagad
Nagad payment identifiers tied to your account are used solely for processing the transactions you initiate and are not shared with third parties.
Rocket
Rocket wallet activity in your account history is retained to keep your balance accurate and to support any withdrawal queries you raise with us.
INSIDE THIS POLICY
Where This Policy Applies and What It Covers
This policy applies to information collected through jea99 and any account you hold with us directly. It does not extend to third-party websites linked from our pages, external payment provider apps you open to complete a transaction, or studio platforms accessed outside our lobby. Understanding the boundary helps you know who to contact when a question arises about your data.
Account Access
Data you provide when opening or updating your account — login credentials, mobile number, registered email — is covered fully by this policy. We hold it only for the purpose you gave it.
Wallet Transactions
Transaction records linked to bKash, Nagad and Rocket are within scope for the portion we process. The payment provider's own data practices sit outside this policy and are governed by their terms.
Site Content
Browsing behaviour on jea99 — pages visited, session length, device type — is collected by us and falls within this policy. We use it to maintain lobby performance, not for advertising.
Third-Party Services
Game studios and external service providers operate under their own data policies for the functions they deliver. We do not control their collection practices and cannot respond to data queries about their systems.
YOUR ACCOUNT CHOICES
Practical Steps to Review or Correct Your Data
You have real, actionable options when it comes to the personal data we hold. If you want to see what is on file, send a request through the support contact published on this site and we will confirm the categories of data held against your account. Corrections to your registered mobile number, email address or payment details can be made by contacting support directly — describe the change clearly and include the account identifier you used when signing in. If you believe data is held incorrectly or beyond a reasonable retention period, you can raise that as a formal question and we will review it. We will not delete data that is still required to process an open transaction or respond to an unresolved dispute, but we will explain the reason and give you a timeline. All of these steps depend on verification of your identity before we act, so have your account details ready when you reach out.
Review Your Records
Contact support to request a summary of the personal data categories held on your account. We respond using the route you contacted us through.
Correct Account Details
To update your registered email, mobile number or linked wallet identifier, reach our support team with your account reference and the corrected details clearly stated.
Raise a Data Question
If you think data is held beyond what is needed, raise it with us in writing via the published contact route. We will review and reply with a reasoned response.
Request Account Support
All data requests require identity verification before we act. Have your registered mobile number and account login ready so the process moves without unnecessary back-and-forth.
REACH OUR TEAM
Contact Routes for Privacy Questions
If you have a question about this policy, want to request a data review or need to report a concern about how your information is handled, use only the contact routes we have published on this site. We do not accept data requests through social media messages or unverified third-party channels. Identity verification is required before we act on any request involving account or personal data.
Live Chat
Open the chat widget from any page on jea99 to reach support directly. State that your query relates to account data or privacy so it is routed correctly.
Email Support
Send your privacy or data question to the email address published in our contact section. Include your registered account mobile number so we can verify your identity before responding.
Account Help Centre
The help section inside your signed-in account area contains written guidance on data access requests and correction steps. Check there first before raising a new support ticket.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply access controls on internal systems so that account data is reachable only by the team members who need it to resolve your query or process your transaction. Cookie data collected on jea99 is limited to session function and basic performance measurement — we do not use cookies to build advertising profiles or share browsing data with external ad networks. Retention periods vary by data type: transaction records are kept for as long as required to resolve disputes and meet financial record obligations, while session data is cleared on a rolling basis. If you have a concern about a specific data category or retention period, our support team can clarify what applies to your account.
Data Access Controls
Account data is accessible internally only to staff handling your query or transaction. We do not give open access to personal records across unrelated teams or departments.
Cookie Use
Cookies on jea99 keep your session active and help us measure page load performance. We do not pass cookie data to advertisers or use it to track you across other sites.
Retention Period
Transaction records linked to bKash, Nagad or Rocket are kept for as long as required for dispute resolution. Session and device data is cleared on a rolling basis as described in the full policy.
Policy Change Notice
When this policy changes in a material way, we update the version date shown at the top of this page. Continued use of your account after an update indicates acknowledgement of the revised terms.
POLICY FAQ
Frequently Asked Questions About This Privacy Policy
These questions cover the points our account holders ask most often about data, cookies, wallet records and how to raise a privacy concern. If your question is not answered here, use the live chat or email route in the support section above.
What personal data does jea99 collect when I open an account?
We collect your name, email address, mobile number and the payment identifier you link to your account — for example, the number associated with your bKash, Nagad or Rocket wallet. We also record device and session data when you access the lobby.
Does jea99 share my data with third parties?
We do not sell or rent your data. We share it only with service providers who help deliver specific platform functions, and only for that purpose. Payment providers like bKash, Nagad and Rocket receive only what is needed to process the transaction you initiated.
How do I request a copy of the data held on my account?
Send a request through live chat or the published email address. Include your registered mobile number so we can verify your identity. We will confirm the categories of data held and describe how it is being used on your account.
Can I ask jea99 to correct or remove data from my account?
Yes. Contact our support team with the specific correction or removal request. We will act on it after verifying your identity. Data tied to an open transaction or an unresolved dispute may be retained until that matter is closed, and we will explain why if that applies.
What cookies does jea99 use and can I turn them off?
Our cookies cover session continuity and basic performance measurement. We do not use cookies for ad profiling. You can manage cookie preferences through your browser settings; disabling session cookies may affect how the lobby loads on your device.
How long does jea99 keep my transaction records?
Transaction records linked to your bKash, Nagad or Rocket activity are retained for as long as needed to resolve disputes and meet financial record obligations. Session data is cleared on a rolling basis. Contact support if you need clarification on a specific record category.
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